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Terms & Conditions


Our Terms and Conditions 

All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.


The use of this web site constitutes an agreement to abide by the terms and conditions below.




Making a Purchase 

Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.


All prices are quoted in GBP (£). We accept all Credit/Debit Cards online using our secure online payment process.




Placing your order 

Once we have received your order you will receive a notification email. A purchase contract between GiftMasters and you is only made once the item has been dispatched. Therefore if your order is cancelled or it cannot be accepted, no purchase contract will have been made. Occasionally we may not be able to accept an order for the following reasons:


  1. If we do not currently hold stock of your item
  2. If payment for the item has not been authorised
  3. The product was priced or described in error
  4. If the customer does not meet our terms and conditions
  5. The personalisation of a product includes anything that is copyrighted (where permission has not been obtained), defamatory, liable to incite any racist or sexual hatred, discriminatory, is in breach of privacy or is offensive in any way.


We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.


Cancellation of Order



Due to the personalised nature of the items that we sell, cancellation is generally only possible within 2 hours of the order being placed.  Once the manufacturing process has started we will be unable to cancel your order prior to despatch. 



Spelling Errors 

We reserve the right to correct any spelling errors submitted within your order for personalised items, however we cannot be held accountable for any errors made on the order form and you are advised to thoroughly check the spelling before submitting your order. You must notify us within 2 hours of ordering of any spelling errors made by phone to: (+44) 01757 210 310 or to email via If you have notified us via email and have not received a reply from us to confirm your changes within 1 hour, you must call us on (+44) 01757 210 310. We are unable to guarantee changes to orders can be made once the order has been processed, and are not able to offer any changes during peak times.




Depending on the item chosen, delivery times will vary, but this will be specified in the checkout.  Most personalised items are delivered in 2-3 working days, some more complex ones can take up to 5 working days to be delivered.




Within 30 days of receipt of your personalised item, you may return it in its original condition for a replacement if we have made any errors in the spelling on your item. Non personalised items will only be replaced if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: GiftMasters, 18 Catton Way, Brayton, YO8 9TG




We reserve the rights to refund and only will at our discretion. Please note all returned parcels must be sent back using recorded delivery. We will not accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods. Please write the reason for your return on the back of your delivery slip. Wrap the packaging securely, enclose the delivery slip and send it to the following address: GiftMasters, 18 Catton Way, Brayton, YO8 9TG